Managed services Denver, Colorado
The install is week one. We plan for year five.
One monthly plan for every system we build, answered by the people who built it.
What the plan covers
A 24/7 help desk staffed by our own technicians, automated health monitoring of cameras, doors, network, audio and video, software license management, and on-site dispatch when it's needed. One monthly plan for every system we build.
| Priority | Definition | Remote | On-site |
|---|---|---|---|
| Critical | Full system outage or a security breach | 2 hours | Next business day |
| High | Partial failure, multiple devices offline | 4 hours | Next business day |
| Normal | Single device issue or minor fault | Next business day | Scheduled |
Standard commercial plan targets. Evening and weekend on-site coverage is available on every plan.